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What is a Satisfaction Kiosk and Why Do Businesses Need It?

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  What is a Satisfaction Kiosk and Why Do Businesses Need It? Every successful business has one thing in common: they listen to their customers. But in many cases, getting honest, timely feedback is a challenge. Traditional surveys are often too long, too late, or simply ignored. That’s where Satisfaction Kiosks —also known as Happy or Not evaluation systems —come in. What is a Satisfaction Kiosk? A satisfaction kiosk is a simple device placed in key customer touchpoints—like stores, hospitals, airports, or restaurants—that allows people to share their feedback instantly. Most kiosks use smiley buttons (😊 😐 ☹️) or a touchscreen with short questions. This makes it easy for anyone to give feedback in just a second, without filling long forms. It’s quick. It’s simple. And it captures how customers feel in the moment . How Does It Work? A customer interacts with your service or product. At checkout, exit, or waiting areas, they see the kiosk. With one tap, they share h...